Reservation Supervisor

About the role

Baoli Dubai is seeking an organized and proactive Reservation Supervisor to lead the reservations desk, ensuring efficient booking management and a smooth guest journey from first contact to arrival.

Key responsibilities

• Supervise day‑to‑day operations of the reservations desk across phone, email and online channels.
• Manage allocation of tables, cabanas and sunbeds in line with venue capacity and VIP priorities.
• Maintain and optimise the reservations system, keeping booking data accurate and up‑to‑date.
• Train, schedule and supervise the reservations team, meeting service standards and response times.
• Coordinate closely with the Guest Relations Manager and floor management on VIP bookings, guest lists and event nights.
• Monitor booking patterns and capacity to maximise occupancy while avoiding overbooking.
• Handle escalated booking issues, cancellations and no‑show follow‑ups.
• Prepare daily and weekly reservation reports for management.
• Ensure guest data is maintained in line with data‑protection standards.

Required profile

• Minimum 2‑3 years experience in a reservations role within hotels, restaurants or beach clubs, including at least 1 year in a supervisory capacity.
• Strong organisational skills and comfort managing high call/booking volume, especially on weekends and peak nights.
• Good English communication skills; Arabic, French or Russian an advantage.
• Flexible to work shifts, weekends and public holidays in a fast‑paced hospitality environment.

Required skills

• Proficiency with reservation/booking management systems.