Reservations Agent - Emirati

About the role

We are seeking a dynamic Reservations Agent (Emirati) to join Khalidiya Palace Rayhaan in Abu Dhabi. The role focuses on delivering exceptional customer service by managing guest reservations and ensuring smooth communication throughout the booking process.

Key responsibilities

• Process and confirm room reservations received via phone, letter, fax or email.
• Enter reservation details into the hotel system, maintaining accurate records.
• Handle guest inquiries, complaints and special requests related to bookings.
• Stay updated on hotel promotions and apply appropriate rate structures.
• Maintain an organized filing system and prepare reports for the Reservations Manager.
• Promote the hotel, uphold public relations and seek opportunities to maximize business.
• Ensure accurate real‑time room status and answer incoming calls according to Rotana standards.
• Assist with visa requests for guests and upsell services when appropriate.

Required profile

• Diploma or degree in hospitality or a related field.
• Previous experience in hotel reservations.
• Proficiency in English (written and spoken); additional languages are a plus.
• Strong communication skills and a customer‑focused, proactive attitude.
• Ability to work independently within a structured environment.
• Team player with adaptability and a commitment to service excellence.

Required skills

• Computer literacy for reservation software usage.