Front Desk Agent – Arabic Speaker

About the role

The Front Desk Agent will deliver exceptional guest service in a luxury hotel environment, handling check‑in and check‑out, guest inquiries, and creating memorable experiences. Fluency in Arabic and English is essential to serve a diverse clientele.

Key responsibilities

• Welcome guests warmly and perform efficient check‑in and check‑out procedures.
• Escort VIP guests and provide personalized arrival and departure experiences.
• Provide information on hotel facilities, local attractions, transportation, and dining options.
• Verify reservations, assign rooms according to preferences, and handle upgrades or special requests.
• Maintain accurate guest profiles in the Property Management System (PMS) and liaise with housekeeping, concierge, engineering, and security.
• Process payments, deposits, billing adjustments, and foreign‑currency transactions, and balance cash floats.
• Respond promptly to guest inquiries, requests, and complaints, ensuring confidentiality and guest satisfaction.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field.
• Previous experience in front office, guest services or reception within a luxury hotel preferred.
• Knowledge of Opera PMS or similar hotel management systems.
• Proficiency in Microsoft Office applications.
• Excellent spoken and written English and Arabic; additional languages are a plus.

Required skills

• Opera PMS
• Microsoft Office