Reservations Officer

About the role

The Reservations Officer will be the first point of contact for guests seeking accommodation at Sofitel Dubai The Palm. Working within a luxury 5‑star environment, you will manage all reservation enquiries and ensure a seamless booking experience that reflects the brand’s French elegance and hospitality standards.

Key responsibilities

• Handle incoming and outgoing reservation requests via phone, email and online channels.
• Enter and maintain accurate booking data in the Property Management System (PMS).
• Identify VIP guests and forward relevant information to the Sales Department.
• Promote Accor loyalty programmes and hotel promotions to increase retention.
• Manage guest complaints or special requests, ensuring timely resolution.
• Prepare daily reports on occupancy, reservation activity and trends for management.
• Maintain filing, checklists and administrative procedures to support smooth operations.

Required profile

• High school diploma or equivalent; hospitality degree is a plus.
• Proven experience in reservations or customer‑service within a hotel setting.
• Strong communication, sales and customer‑service abilities.
• Ability to multitask and prioritize in a fast‑paced environment.
• Professional demeanor with respect for guest privacy.

Required skills

• Proficiency with a Property Management System (PMS).

What we offer

• Opportunity to work in a prestigious 5‑star resort on Palm Jumeirah.
• Dynamic team environment with career development prospects.
• Competitive benefits aligned with Accor standards.