Sales Coordinator – Customer Service Support

About the role

The Sales Coordinator will support the sales team by managing accounts, coordinating projects, and ensuring smooth communication between customers and internal departments. This role reports to the Customer Service Manager and contributes to achieving company goals.

Key responsibilities

• Assist the sales team in managing accounts, including sales support, project management, sample coordination, and handling pricing, presentation, and market requests.
• Coordinate fragrance brief execution, manage project timelines, organize meetings, debrief projects, and support sensory evaluations.
• Respond promptly to customer inquiries, provide follow‑up, and resolve issues efficiently.
• Work with the Operations team to process orders and communicate status to customers.
• Maintain project status reports and analyze marketing data to identify potential customers.
• Prepare sales proposals, interact with prospective customers to assess needs, and ensure compliance with quality, health, and safety procedures.

Required profile

• Minimum 2 years of experience in a sales‑related role.
• Fluent in English and Arabic (spoken and written).
• Education certificate/degree in a related field.

Required skills

• Microsoft Word
• Microsoft Excel