Senior Field Service Engineer

About the role

ABB is looking for a Senior Field Service Engineer to join its Automation Energy Industries division in Abu Dhabi. You will deliver medium to high‑complexity service work on Distributed Control Systems, primarily ABB 800xA with AC 800M and Symphony Plus, ensuring excellent customer service and system performance.

Key responsibilities

• Plan and execute service work according to customer orders, maintaining high satisfaction and retention.
• Perform complex field tasks, diagnose and resolve technical issues on DCS platforms, and provide expert advice to customers.
• Lead site activities, coordinate subcontractors, coach technicians, and supervise large‑scale projects.
• Identify improvement opportunities and new service business prospects in collaboration with customers and internal teams.

Required profile

• Minimum 8 years of automation field service experience, preferably with ABB DCS solutions.
• Strong communication skills in English and a degree in Engineering with a focus on automation and process applications.
• Hands‑on experience in Power & Water or Oil & Gas sectors.

Required skills

• ABB 800xA with AC 800M, Symphony Plus (S+), PGIM/S+ Historian, ABB Utility Library.
• Industrial communication protocols: Modbus, Profibus, OPC, IEC 101, IEC 104, IEC 61850.
• Industrial networking and cybersecurity solutions for control systems.