Senior Manager - Global IT Operations Manager

About the role

Masdar is seeking a senior leader to orchestrate and scale a modern, product‑driven IT operations function across cloud, infrastructure, digital workplace, service management and enterprise platforms. The role holds full internal accountability for service outcomes, platform governance and transformation execution within a lean, highly outsourced delivery model.

Key responsibilities

• Lead and align multiple IT operational domains – cloud platforms & FinOps, infrastructure, network, digital workplace, IT service delivery, automation and ServiceNow.
• Establish and chair a weekly IT Operations Governance Forum to review SLA performance, resolve cross‑domain issues and align roadmap dependencies.
• Own the IT Operations Service Catalogue, maintaining a versioned inventory of services, owners, SLAs, costs and dependencies.
• Institutionalise a “platform‑as‑a‑product” operating model with governance for roadmaps, prioritisation, backlog management and value‑realisation tracking.
• Drive vendor performance through executive governance forums, delivering measurable improvements in cost efficiency, service quality and delivery predictability.

Required profile

• Bachelor’s or master’s degree in IT, Engineering or a related field.
• 12–15+ years of experience in IT operations, infrastructure or platform leadership, managing multi‑domain environments.
• Proven success in large‑scale infrastructure transformation and highly outsourced/SIAM operating models, preferably in energy, utilities or high‑performance sectors.
• Relevant certifications such as ITIL v4 Managing Professional or Strategic Leader, Azure Solutions Architect, TOGAF and FinOps (advantageous).

Required skills

• Azure cloud platform expertise.
• ServiceNow enterprise workflow platform.
• Microsoft 365 digital workplace suite.
• Infrastructure as Code (IaC) and policy‑driven provisioning.
• FinOps cost optimisation and cloud financial management.
• ITIL v4 service management practices.
• Automation, AI‑ops and AI‑enabled operations.
• Zero Trust architecture and OT security principles.