Senior Operations Coordinator

About the role

Join DHL Global Forwarding in Dubai as a Senior Operations Coordinator, overseeing import and export processes to ensure smooth, compliant, and efficient movement of goods. You will act as a key liaison between customers, internal teams, and customs authorities, driving operational excellence.

Key responsibilities

• Administer import/export plans and processes to optimise service performance.
• Perform transactional tasks in line with customs regulations and internal procedures.
• Prepare duty, tariff, price conversion, weight and volume calculations for shipments.
• Draft, distribute and archive all required import/export documentation.
• Verify invoices and shipping documents for regulatory compliance.
• Ensure export, import and gateway operations meet business guidelines.
• Maintain IT systems with up‑to‑date shipment information.
• Collaborate with internal functions such as customer service, sales and product teams.
• Resolve recurring issues and suggest process enhancements.

Required profile

• Senior‑level experience in import/export operations.
• Strong knowledge of local customs regulations and documentation requirements.
• Ability to work with cross‑functional teams and overseas offices.
• Detail‑oriented with a focus on compliance and accuracy.

Required skills