Service Contract Executive – Automotive Aftersales
Al Futtaim Group · Dubai
Job description
About the role
We are looking for an automotive aftersales professional to manage service maintenance contracts and drive customer retention throughout the vehicle ownership journey in Dubai.
Key responsibilities
- Manage activation, eligibility, utilization, expiry and renewal of service maintenance contracts.
- Identify contracts nearing expiry and proactively engage customers for renewals or extensions.
- Coordinate retention campaigns targeting service‑due, overdue, inactive and lapsed customers.
- Support win‑back programmes and contribute to the design of contract packages, pricing and service scopes.
- Collaborate with Service Operations, CRM, Finance and branch teams to improve contract utilisation and monitor performance.
Required profile
- Bachelor’s degree in Business Administration, Automotive Management or related field.
- 3‑4 years of automotive aftersales experience, preferably with service contracts and customer‑retention activities.
- Strong commercial awareness, stakeholder coordination and attention to detail.
Required skills
- Microsoft Excel
- Automotive Dealer Management Systems
- CRM platforms
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 week ago
Expires 1 month from now
42 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Al Futtaim Group
Dubai
Related job offers
-
Commercial(e) – Responsable du canal FastFit (Dubai)
AMS Group Dubai -
Responsable Service Client & Engagement – Programme de fidélité ContiService
AMS Group Dubai -
Beauty Specialist - Bloomingdale's Dubai Mall
Beauty Dubai -
Sales Executive – Corporate Travel (Abu Dhabi)
AMS Group Abu Dhabi -
Commercial(e) pièces détachées – Spécialiste sport automobile
AMS Group Abu Dhabi