Service Engineering and Delivery Manager

About the role

ABB is seeking a Service Engineering and Delivery Manager to lead service delivery and engineering functions for the UAE Cluster. Reporting to the Local Division Manager, you will drive lean, fault‑free execution and ensure customer expectations are consistently exceeded.

Key responsibilities

• Implement and review service delivery and engineering strategy aligned with global business goals.
• Lead, motivate and develop the Service Engineering and Delivery team, ensuring adequate resourcing and capability building.
• Oversee execution of operations in line with company procedures, contract specifications, quality standards, safety, cybersecurity policies and profitability targets.
• Drive continuous improvement initiatives to enhance service availability, customer satisfaction and profitability.
• Ensure quality assurance, quality control and the implementation of an integrated quality management system.

Required profile

• Proven experience leading service engineering and delivery teams in an industrial environment.
• Strong focus on customer satisfaction and ability to deliver superior service experiences.
• Demonstrated capability to manage profit and loss responsibilities.
• Experience fostering a culture of continuous improvement and operational excellence.

Required skills

• Quality Management Systems
• Cybersecurity policies and standards