Spa & Leisure Receptionist – Luxury Hotel

About the role

Exceptional hospitality starts with you. As a Spa & Leisure Receptionist you will be the first point of contact for guests, handling enquiries, bookings and delivering memorable experiences that enhance each stay.

Key responsibilities

• Greet guests warmly, answer phone calls and emails, and provide information about spa services, leisure facilities and hotel amenities.
• Manage spa appointment schedules, tennis court bookings, group exercise classes and special events, ensuring accuracy and timely communication.
• Process guest check‑ins and check‑outs, handle cash and credit‑card transactions, and reconcile registers at shift start and end.
• Promote and upsell spa treatments, retail products and additional services to increase revenue.
• Maintain the cleanliness and organization of the reception area, retail displays and relaxation lounges.
• Address guest complaints professionally, resolve issues promptly and, when necessary, escalate to management.

Required profile

• Ability to read and interpret safety rules, operating instructions and procedure manuals.
• Strong verbal communication skills for speaking effectively with guests and team members.
• Problem‑solving ability in standardized situations involving multiple variables.
• Commitment to delivering exceptional hospitality in line with Hilton’s core values.