Spa Receptionist – Luxury Hospitality

About the role

As a Spa Receptionist at Banyan Tree Dubai you will be the first point of contact for spa guests, delivering a warm welcome and ensuring seamless coordination of appointments, treatments and guest requests in a luxury hospitality setting.

Key responsibilities

• Welcome guests warmly, provide personalised service and assist with spa facilities, treatment options and resort offerings.
• Manage reservations, appointments, cancellations and changes, coordinating with spa therapists to ensure smooth schedules.
• Handle guest enquiries in person, by phone and digitally, offering recommendations and processing consultation forms.
• Process payments accurately (cash, credit card, room charges) and maintain billing records.
• Maintain a clean, organised reception area and keep brochures, menus and guest materials up to date.

Required profile

• Previous experience as a Spa Receptionist, Front Desk Agent or similar role in a luxury hotel or resort.
• Strong knowledge of spa treatments, wellness services and luxury guest expectations.
• Excellent spoken English; additional languages are an advantage.
• Strong administrative and organisational abilities with attention to detail.

Required skills

• Reservations systems
• Payment procedures