Team Leader – Sales & Credit Card Acquisition

About the role

The Team Leader is responsible for leading, motivating and managing a team of Sales Executives focused on acquiring new credit card customers. The role combines sales target achievement, compliance with banking regulations, and high‑quality customer service.

Key responsibilities

• Lead, supervise and motivate a team of Sales Executives, allocate sales territories and monitor attendance, productivity and discipline.
• Drive the team to achieve monthly, quarterly and annual sales targets for new credit cards, develop acquisition strategies and ensure high‑quality sales with minimal application rejections.
• Track individual and team performance against KPIs, analyse sales reports, provide corrective action plans and submit regular performance reports.
• Ensure strict adherence to bank policies, KYC, documentation accuracy and ethical selling practices.
• Handle escalated customer issues, maintain strong relationships with customers and internal banking stakeholders, and coordinate with Operations, Credit Processing and Bank Relationship Managers.

Required profile

• Bachelor’s degree or diploma (preferred).
• Certification in Sales or Banking is an added advantage.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint