Technical Account Manager - OpenShift (Remote)

About the role

Red Hat’s Technical Services team is seeking an experienced Technical Account Manager (TAM) to provide hands‑on technical and architectural guidance for the Red Hat OpenShift Container Platform. The role focuses on a small set of key customers, delivering proactive support, incident management and strategic advice to help them run their environments efficiently.

Key responsibilities

• Develop and maintain relationships with business and IT stakeholders, becoming the trusted expert on each customer’s OpenShift implementation.
• Conduct technical reviews, share best practices and proactively identify potential issues.
• Provide guidance on upcoming technology changes, advise on mitigation strategies, and manage major incident communication.
• Troubleshoot complex technical problems, drive escalations with Red Hat engineering and product teams, and ensure timely resolution.
• Prepare and present periodic operational performance reviews to customer leadership.
• Document use cases, maintain clear case records, and create engagement plans that keep customer environments up‑to‑date.

Required profile

• Proven experience as an enterprise‑level engineer or technical account manager supporting container platforms.
• Strong communication and collaboration skills, with the ability to build long‑lasting customer relationships.
• Ability to quickly learn new technologies and manage time efficiently in a fast‑paced environment.

Required skills

• OpenShift
• Red Hat OpenShift Container Platform