Telecommunications Agent
SO/ Hotels & Resorts · Dubai
Job description
About the role
The Telecommunications Agent supports the hotel’s guest experience by managing all incoming telephone communications. Working from the front‑line call desk, you will ensure calls are answered promptly, routed correctly, and that guest requests are handled efficiently.
Key responsibilities
- Answer and route incoming calls in a professional manner.
- Assist guests with inquiries, wake‑up calls, and message delivery.
- Relay accurate information to relevant hotel departments and staff.
- Maintain up‑to‑date call logs and service request records.
- Support emergency communication procedures as required.
Required profile
- High school diploma or equivalent.
- Previous experience in customer service or call handling is preferred.
- Clear verbal communication and strong telephone etiquette.
- Ability to multitask, solve problems quickly, and stay calm under pressure.
- Familiarity with basic telecommunication systems.
Required skills
- Telecommunication system operation
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Published 1 month ago
Expires 2 weeks from now
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SO/ Hotels & Resorts
Dubai
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