Telephone Operator – Call Center
The Ritz-Carlton Hotel Company, L.L.C. · Dubai
Job description
About the role
The Telephone Operator works in the Call Center of The Ritz‑Carlton Dubai, handling all guest telephone interactions. You will answer, log and process guest calls, requests and messages while ensuring a high level of service consistent with the brand’s Gold Standards.
Key responsibilities
- Answer, record, log and process guest calls, requests, questions and concerns.
- Operate the telephone switchboard, manage wake‑up calls, call forwarding, conference calls and TDD relay calls.
- Relay messages accurately and activate/deactivate guest room message lights.
- Assist guests with internet access and transfer technical issues to the provider’s support line.
- Monitor busy or unanswered lines, update callers on hold status and dispatch bell or valet staff as needed.
- Follow company policies, maintain confidentiality, and ensure professional appearance.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 15 hours ago
Expires 2 weeks from now
10 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
The Ritz-Carlton Hotel Company, L.L.C.
Dubai