Welcome Desk Talent Coach

About the role

The Welcome Desk Talent Coach is responsible for managing guest check‑ins, handling payments, and ensuring a smooth front‑desk experience at W Hotels. The role also supports the team by coaching, evaluating, and motivating staff while upholding Marriott’s standards of fair treatment.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, activate keys and enter Marriott Rewards information.
• Handle all payment types, vouchers, paid‑outs, and ensure accurate billing and cash reconciliation.
• Compile daily reports, cashier and closing reports, and maintain contingency lists.
• Assist guests with directions, property information, and special requests, coordinating with other departments as needed.
• Coach, evaluate, counsel and motivate front‑desk employees, serving as the first point of contact for the Guarantee of Fair Treatment policy.
• Maintain security procedures, report theft, and follow loss‑prevention protocols.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality experience.
• At least 1 year of supervisory experience.

Required skills

• POS system operation.
• Computer literacy for data entry and reporting.