Welcomer – Guest Reception Specialist

About the role

The Welcomer is the first point of contact for guests arriving at Pullman Hotels & Resorts in Dubai. You will create a warm, personalized welcome and ensure a smooth check‑in and check‑out experience in a vibrant, multicultural environment.

Key responsibilities

• Greet and welcome all guests with professionalism and a genuine smile.
• Provide personalized check‑in and check‑out services, offering welcome beverages or amenities when appropriate.
• Assist guests with inquiries, directions, and hotel information.
• Coordinate with Front Office, Concierge, and Guest Relations to guarantee seamless service.
• Maintain a visible presence in the lobby, promoting hotel facilities and ongoing promotions.
• Handle guest feedback, resolve issues or escalate them as needed.
• Record and communicate guest preferences and special requests accurately.

Required profile

• Minimum 1 year experience in a front‑office or guest‑facing role within a 4‑ or 5‑star hotel.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills, fluent in English; additional languages are a plus.
• Warm, outgoing, service‑oriented personality with the ability to work under pressure.
• Strong knowledge of Dubai’s tourist attractions.
• Flexible to work shifts, including weekends and public holidays.

Required skills

• Basic computer skills.
• Familiarity with Opera or similar hotel management software.