Afterhours Driver Support Specialist

About the role

Join a fast‑paced logistics environment as an Afterhours Driver Support Specialist. Working fully remotely, you will be the primary point of contact for drivers during night shifts, helping them overcome operational challenges and keep deliveries on schedule.

Key responsibilities

• Serve as the main contact for drivers experiencing issues after regular hours.
• Listen empathetically, assess situations quickly, and provide practical solutions.
• Assist with load, receiver, shipper, routing, and other transportation‑related problems.
• Use the Transportation Management System (TMS) to retrieve shipment details.
• Coordinate with brokers, dispatchers, and other stakeholders via internal communication tools.
• Maintain clear, accurate communication until issues are resolved.
• Collaborate with at least one teammate per shift while taking ownership of tasks.
• Identify recurring challenges and suggest process improvements.

Required profile

• Previous experience in sales, telephone customer support, logistics, transportation, dispatch or a related field.
• Strong verbal and written communication skills.
• Ability to work under pressure and make quick decisions.

Required skills

• Transportation Management System (TMS)
• Slack (or similar internal communication platform)