Airport Control Centre Coordinator

About the role

flydubai is looking for a Coordinator for its Airport Control Centre in Dubai. The role supports real-time operational control of the hub and outstations, ensuring timely communication, accurate flight monitoring and effective coordination with internal and external stakeholders.

Key responsibilities

• Coordinate with the airport team (hub and outstations) to determine the best course of action and give a final recommendation.
• Monitor and analyse delayed flights, recommend ways to connect passengers and make sure action plans are carried out at the airport.
• Liaise with NCC and the airport team on aircraft changes so passengers and baggage are handled efficiently.
• Assist during irregular operations such as adverse weather, system outages, delays and high-impact events, and provide rapid operational support during disruptions.
• Support the daily Passenger Connectivity Action Plan by monitoring short connections and protecting network integrity.
• Work with Reservations on passenger rebooking for delays, cancellations, rerouting or disruptions, and notify special loads to the relevant stakeholders.
• Maintain full situational awareness across the network, supporting on-time performance and smooth passenger, baggage and aircraft turnaround.

Required profile

• High school diploma (or equivalent).
• Fluent in English.
• Airport operations experience is required.
• 2 to 4 years of experience with qualifications.
• Competencies: customer focus, teamwork, effective communication, personal accountability, resilience and flexibility.

Required skills

• Working knowledge of two or more departure control systems is desirable.