Assistant Front Office Manager

About the role

Join Accor in Dubai as an Assistant Front Office Manager. In this role you will support the Front Office Manager in daily operations, ensuring smooth check‑in and check‑out processes and delivering high‑quality guest experiences.

Key responsibilities

• Assist the Front Office Manager in daily front office operations.
• Supervise and support reception activities, including check‑in, check‑out and room allocation.
• Handle guest complaints, requests and service recovery promptly and professionally.
• Monitor guest satisfaction and identify opportunities for improvement.
• Coordinate with Housekeeping, Reservations, Finance, Engineering and other departments.
• Manage room inventory, availability and VIP arrivals.
• Oversee cash handling procedures and ensure financial compliance.
• Prepare operational reports, shift handovers and act as Manager on Duty when assigned.
• Coach, train and motivate front office colleagues and monitor their performance.

Required profile

• Ability to remain productive in a high‑pressure environment.
• Thorough knowledge of customer service, office management and basic bookkeeping.
• Excellent communication, people and problem‑solving skills.
• Good organizational, multitasking and decision‑making abilities.
• Fluency in English (additional languages are a plus).

Required skills

• Proficiency with MS Office, especially Excel and Word.
• Working knowledge of Opera property management system.
• Familiarity with Resaweb reservation platforms.