Assistant Learning & Development Manager

About the role

A hotel belonging to the Accor network is looking for an Assistant Learning & Development Manager. The role covers training administration, coordination of internal and external training, quality assurance and reporting, and works closely with the Area Director of Learning & Development and the People & Culture Department.

Key responsibilities

• Compile and update technical training manuals and tools per field, and apply the Corporate Talent Strategy
• Coordinate yearly performance reviews for supervisory staff and order and distribute training certificates
• Compile course requirements, attendance, hotel inspection reports and monthly training, quality and business summaries
• Train in-house departmental trainers, supervise internal technical training and set monthly training schedules
• Oversee the property induction programme, including WTM, and follow up on external courses so learning is applied on the job
• Lead quality assurance checks, run monthly quality meetings, monitor guest feedback and staff performance, and coach managers and staff
• Ensure annual individual development plans for Heads of Departments and below, and review brand compliance assessments
• Drive e-learning, identify training partners, and perform special projects as assigned

Required profile

• 2-3 years' experience in L&D, HR or training coordination in the hospitality industry
• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management or a related field
• Certification as a Trainer or equivalent, showing expertise in adult learning, instructional design and facilitation
• Proven track record designing, delivering and evaluating learning programmes, and ability to lead teams
• Customer-related experience is an asset

Required skills

• Communication and interpersonal skills across all organisational levels
• Ability to work under pressure in a fast-paced environment and in a team
• Familiarity with operational standards and quality systems