Assistant Manager - Dispute Management (Emirati)

About the role

This Assistant Manager position sits in the Shared Services department in Dubai, UAE, and reports to the Director of Disputes Management. The role manages and oversees the recording of court cases against defaulted customers who failed to honour their lease agreements and settle lease invoices and other dues, facilitates payment options, finalises unit requisitions and provides regular reporting to management.

Key responsibilities

• Collaborate with the Collection Team to mediate and resolve conflicts.
• Implement dispute-handling strategies that minimise legal actions and maintain good relationships.
• Identify and manage cases of non-responsive, defaulting customers, including late payments and dishonoured cheques.
• Develop and execute action plans for defaults, such as payment plans or legal proceedings.
• Manage customer suspension in cases of default.
• Collect and maintain accurate, up-to-date documentation records with the relevant organisational units.
• Submit and follow up on cases with the Rental Dispute Centre (RDC) and/or the Legal Affairs Department (LAD).
• Liaise with the Legal Office and other units on escalations, arbitration and litigation.
• Coordinate actions after a court order or judgment, such as unlocking premises, disposing of assets, auctioning equipment or writing off accounts.
• Handle internal and external communications with stakeholders.
• Manage the team and oversee daily operations, keeping records and reporting to management.

Required profile

• Bachelor's degree in business, law or a related field.
• Law license.
• At least 2 years of relevant work experience in a related field.
• Excellent command of both Arabic and English, with strong verbal and written communication skills.
• Strong analytical and problem-solving abilities, able to handle legal and operational matters.
• Ability to work collaboratively in a team while managing responsibilities independently.