Assistant Manager - Front Office (Russian Speaker)

About the role

Hyatt Centric Jumeirah Dubai, a lifestyle hotel in the heart of Dubai, is looking for a guest-focused Assistant Manager - Front Office who speaks Russian. The role supports the efficient operation of the Front Office department, helps lead the team, maintains Hyatt brand standards and drives operational excellence.

Key responsibilities

• Assist in managing day-to-day Front Office operations and handle guest complaints, inquiries and service recovery
• Greet, check in and coordinate arrangements for VIP, long-stay and special request guests; prepare and pre-block VIP, special request and long-stay rooms
• Monitor arrivals, departures, room allocations, room inventory and overbooking situations
• Inspect guest rooms and Front Office areas regularly, and control room keys, guest records and data accuracy
• Support revenue maximization through upselling, yield management and inventory control, and help with forecasting, budgeting and cost control
• Coordinate with Housekeeping, Reservations, Engineering and other departments, and conduct departmental briefings
• Supervise, coach, train and develop colleagues, and help with recruitment, onboarding, scheduling and performance management
• Ensure compliance with Hyatt policies, brand standards, safety procedures and local regulations, and respond to guest surveys, audits and feedback
• Act as Manager on Duty when the Front Office Manager is absent

Required profile

• Diploma or degree in Hospitality Management, Business Administration or a related field
• Minimum 3 years of Front Office experience in a hotel, including at least 1 year in a supervisory or Assistant Manager role
• Fluency in Russian and English
• Previous experience with an international hotel brand is an advantage
• Flexibility to work shifts, weekends and public holidays

Required skills

• Strong knowledge of Front Office operations, guest relations, room inventory and hotel procedures
• Experience with Opera PMS or a similar property management system preferred
• Good understanding of revenue management, upselling and financial controls
• Leadership, coaching, communication and problem-solving skills