Assistant Spa Manager

About the role

The Assistant Spa Manager will support the Spa Manager in delivering a seamless, high‑quality spa experience for guests at Sofitel Dubai The Palm. This role combines front‑office leadership with operational oversight to ensure the spa runs efficiently and meets luxury brand standards.

Key responsibilities

• Oversee daily front‑office spa operations, ensuring smooth service delivery and high guest satisfaction.
• Supervise spa reception and guest service teams, maintaining professionalism and consistency.
• Monitor appointment scheduling, optimise yield management and booking efficiency.
• Conduct daily operational checks for cleanliness, safety and presentation standards.
• Act as Manager on Duty in the Spa Manager’s absence.
• Handle VIP guest interactions, spa tours, feedback, concerns and complaints promptly.
• Promote upselling, retail sales and re‑booking to drive revenue.
• Support payroll, labour control and departmental performance reporting.

Required profile

• Degree or Diploma in Hospitality Management, Spa Management, Tourism or related field.
• Minimum 2–3 years’ experience in a luxury spa environment with supervisory or assistant‑managerial responsibilities.
• Strong knowledge of spa operations, front‑office procedures and guest service standards.
• Excellent communication, leadership and organisational skills, with the ability to work shifts, weekends and holidays.

Required skills

• Proficiency in spa reservation systems.
• Basic knowledge of PMS/POS systems.