Bell Person – Guest Services

About the role

The Bell Person supports the safety and wellbeing of guests at Fairmont Dubai, delivering a first‑impression service that reflects Accor’s luxury standards. You will act as the welcoming face of the hotel, assisting guests from arrival through departure.

Key responsibilities

• Welcome and assist guests according to Accor brand standards, using their name at least three times per interaction.
• Provide clear information on procedures, room features and hotel services.
• Help guests settle into their rooms and support them during departure.
• Deliver faxes, mail, parcels and run errands promptly.
• Maintain key control and follow occupational health & safety regulations.
• Report suspicious people, parcels, vehicles or behaviours to security.
• Uphold the Accor Code of Ethics and act as an ambassador for Fairmont Dubai.

Required profile

• Outstanding guest‑service skills with a professional presentation.
• Vibrant, guest‑oriented personality and strong enthusiasm for assisting people.
• Proficient in spoken and written English; additional language is a plus.
• Physically fit to lift items up to 30 kg and handle multiple tasks in a fast‑changing environment.
• Flexible availability to work varied hours.

What we offer

• Learning programmes through Accor Academies to sharpen your skills.
• Career development with national and international promotion opportunities.
• Corporate Social Responsibility activities that let you make a difference.
• Exclusive colleague perks such as discounted hotel rates worldwide, dining and wellness discounts.