Bellman

About the role

The Lana, a hotel in the Dorchester Collection in Dubai, is hiring a full-time permanent Bellman. The role greets arriving guests, assists them during their stay and supports the luggage porters, doorman and drivers to deliver a seamless guest experience.

Key responsibilities

• Greet guests as they arrive and help them feel at home
• Assist guests during their stay, including luggage handling and providing transport around the city
• Share expert knowledge of the hotel facilities and the local area
• Support the luggage porters, doorman and drivers
• Work both day and night shifts depending on operational needs
• Contribute to the Dorchester Collection culture and values, bringing the "We Care" philosophy to life

Required profile

• A talent for greeting guests and building relationships
• Excellent communication skills, with English as the primary language of the hotel
• Presentation at all times
• Strong customer service and business ethic

What we offer

• Competitive salary package
• World-class development opportunities and training through the learning academy
• Complimentary stays with breakfast in sister Dorchester Collection hotels
• 50% off at bars and restaurants across the group's hotels
• Private medical insurance and life insurance
• Flight allowance every 24 months
• Shared company accommodation and company-provided transport to and from work
• Uniform provided by the company with complimentary laundry
• Service charge