Business Analyst – Microsoft 365 & Power Platform

About the role

The Business Analyst will work within our Dubai office to design and implement automation, AI and data‑driven solutions for luxury retail operations. You will act as a bridge between business stakeholders and technical teams, ensuring that requirements are translated into effective, scalable solutions.

Key responsibilities

• Analyse business processes and identify opportunities for automation using Microsoft 365 and Power Platform.
• Design and configure solutions in SAP ERP, POS systems, Salesforce and e‑commerce platforms.
• Develop data pipelines, ETL processes and integrate APIs with Azure Data Warehouse / Synapse.
• Apply generative and agentic AI concepts to enhance decision‑making and reporting.
• Produce documentation, data quality assessments and reporting readiness reviews.
• Collaborate with stakeholders throughout the project lifecycle, from requirement gathering to delivery.

Required profile

• 5–10 years of Business Analyst or functional consulting experience, preferably in luxury retail.
• Strong analytical, documentation and stakeholder‑management abilities.
• Understanding of project delivery and solution lifecycle.
• Relevant certifications such as PL‑900, PL‑100, PL‑200, Copilot Studio or CBAP are a plus.

Required skills

• Microsoft 365 and Power Platform (Forms, Lists, Power Automate, Copilot Studio).
• SAP ERP functional knowledge.
• POS systems and Salesforce CRM.
• E‑commerce platforms.
• BI tools: Power BI and Tableau.
• Generative and agentic AI concepts.
• ETL concepts, APIs, Azure Data Warehouse and Synapse.