Business Process Coordinator

About the role

As Business Process Coordinator, you will support the implementation, adoption, and reliable day‑to‑day operation of the Transportation Management System (TMS) and other logistics processes across OBT countries. The role is execution‑focused and works closely with country teams, Group IT, and Operations to standardize processes, train users, resolve issues, and improve logistics workflows.

Key responsibilities

• Support TMS implementation and rollout activities in assigned countries, including testing, data preparation, user readiness, and go‑live support.
• Monitor day‑to‑day TMS usage and system performance; coordinate issue resolution with country teams, IT, and system providers.
• Provide user training, refresher sessions, practical guidance, and basic support to ensure consistent and successful system adoption.
• Maintain and update SOPs, work instructions, process maps, and training materials for all logistics‑related processes.
• Identify process gaps, recurring system issues, and improvement opportunities; document findings and support corrective actions.

Required profile

• 1‑3 years of experience in freight forwarding, logistics operations, business processes, systems support, or a related role.
• Practical understanding of transport or freight forwarding workflows; exposure to a TMS, ERP, or logistics system is preferred.
• Ability to document processes, follow up actions, train users, and work accurately with operational data.
• Structured, hands‑on, service‑oriented, and comfortable working across countries, cultures, and functions.
• Strong written and verbal communication skills; good working knowledge of Microsoft Office and reporting tools.

Required skills

• Microsoft Office
• Reporting tools