Call Center Agent – Reservations (Ras Al Khaimah)

About the role

The Ritz‑Carlton in Ras Al Khaimah is seeking a dedicated Call Center Agent to handle reservation enquiries. You will be the first point of contact for guests calling, faxing or mailing reservation requests.

Key responsibilities

• Process new reservations, changes and cancellations.
• Verify room availability, rates and explain guarantee, special rate and cancellation policies.
• Document special requests and input all data accurately into the reservation system.
• Identify and code special reservation types such as complimentary rooms, employee discounts and travel‑agent rates.
• Answer guest questions about property facilities, services and room features.
• Apply sales techniques to maximize revenue and follow escalation procedures for guest concerns.
• Maintain professional appearance, confidentiality and adhere to all company policies.
• Assist guests with disabilities and ensure courteous telephone etiquette.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work experience required.
• No supervisory experience or specific licenses required.

Required skills

• Proficiency in using a reservation system.

What we offer

• Full‑time employment with a reputable international hospitality brand.
• Opportunities for career development within the Ritz‑Carlton network.