Call Center Representative

About the role

Quttainah Specialized Hospital (QSH), the largest specialized cosmetic surgery hospital in the Middle East, is hiring a full-time, on-site Call Center Representative in Dubai. The representative handles inbound and outbound calls, answers patient inquiries and provides clear information about hospital services, appointment availability and procedures.

Key responsibilities

• Schedule and confirm appointments and update patient records in the hospital systems
• Direct calls to the appropriate departments and resolve basic concerns
• Escalate complex issues when needed
• Ensure a professional, courteous and efficient experience for every caller
• Collaborate with clinical and administrative teams to support patient flow and service standards

Required profile

• Previous experience in a call center, customer service or healthcare setting is required
• Fluency in English is required; knowledge of Arabic or other regional languages is an advantage
• High school diploma or equivalent; additional training or certification in customer service or healthcare administration is beneficial
• Ability to manage high call volumes, prioritize tasks and stay calm under pressure

Required skills

• Strong customer service and communication skills
• Solid computer literacy, including call center systems, scheduling software and basic office applications
• Attention to detail, accurate data entry and adherence to confidentiality and privacy standards