Call Centre Agent / Customer Service Representative (Arabic Speakers)

About the role

We are looking for an enthusiastic Call Centre Agent who loves talking to people and can turn customers into passionate brand evangelists. The role requires fluency in Arabic and the ability to handle inquiries across multiple channels while delivering a high‑quality experience.

Key responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers about product features, pricing and availability.
• Collaborate with internal departments to meet customer needs.
• Enter and update data accurately in various platforms.

Required profile

• At least 1‑3 years of relevant experience in customer service or call‑centre environments.
• Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
• Ability to multitask, organise, and prioritize workload effectively.

Required skills

• Fluency in Arabic (spoken and written).
• Proficiency in using email, chat, and phone systems.
• Accurate data‑entry skills across multiple platforms.