Chief Concierge

About the role

The Chief Concierge oversees the operations of the concierge desk at The WB Abu Dhabi, Curio Collection by Hilton, manages VIP services and works closely with other departments to coordinate special requests. The goal is to keep the concierge team at the highest standard of service and professionalism while delivering memorable guest experiences.

Key responsibilities

• Respond promptly and professionally to guest inquiries, requests and concerns
• Provide information and arrange dining, transportation, events, tours and local attractions
• Arrange medical care, childcare, floral delivery and other personalised guest needs
• Receive and deliver messages, mail, packages and faxes
• Facilitate seamless registration and elevated service for VIP guests
• Share marketing materials and encourage use of hotel services and programmes

Required profile

• Proven experience in a concierge or guest service role, ideally in a hotel setting
• Strong leadership and team management skills, with the ability to train and motivate staff
• In-depth knowledge of local attractions, dining, events and activities
• Excellent communication and interpersonal skills, able to handle high-pressure situations
• Proficiency in English; additional languages are a plus
• Ability to work flexible hours, including nights, weekends and holidays

Required skills

• Familiarity with hotel property management systems (PMS) and concierge systems is preferred