Claims Processing Officer (Emirati)

About the role

The Claims Processing Officer will ensure claims are handled efficiently and in line with Allianz Partners' service standards. The role focuses on delivering high‑quality customer service while supporting team productivity and meeting SLA targets.

Key responsibilities

• Review and process claims according to established procedures.
• Provide accurate, professional responses to client inquiries and coordinate with other departments for swift resolution.
• Support team and departmental productivity goals to meet agreed SLA targets.
• Maintain accurate claim records and ensure compliance with regulatory standards.
• Participate in departmental medical training to enhance understanding of medical terminology and claims processing.
• Adapt to various claims‑handling tasks, facilitating multitasking and high‑quality performance.
• Assist the Team Leader in driving team engagement and handling ad‑hoc duties as required.

Required profile

• Bachelor’s degree in a medical, paramedical, finance, business administration, insurance or related field (preferred).
• 1‑2 years of experience in a customer‑focused environment, preferably in clinical, paramedical, TPA or insurance roles.
• Physically fit to carry out duties.
• Demonstrated strong work ethics and ability to work under pressure to meet tight deadlines.
• Legally permitted to work in the United Arab Emirates.