Client Experience Executive

About the role

A well-established premium pet care facility in Dubai offering day care, boarding, grooming, hydrotherapy and other pet services is looking for an energetic, organized and customer-focused Client Experience Executive. The role is the face of the facility and the first point of contact for clients and their pets.

Key responsibilities

• Welcome clients and build strong relationships with pet owners
• Manage bookings, check-ins, check-outs and daily front office operations
• Coordinate transportation schedules and pass Pet owner instructions to the operational team
• Handle client communication by phone, WhatsApp and email
• Manage invoices, payments, memberships and daily attendance records
• Coordinate client updates, photos, videos and follow-ups on boarding, grooming, day care and hydrotherapy
• Keep the front office and back-of-house teams aligned and handle complaints professionally
• Maintain a clean, organized and welcoming reception area

Required profile

• Genuine passion for dogs, cats and animal welfare
• Minimum 2 years of experience in a receptionist, front office, administration or similar role
• Pet industry experience preferred
• Excellent English communication skills
• Organized, responsible, able to multitask, with a positive, team-oriented attitude

What we offer

• Basic salary of 4,500 to 6,500 AED plus commission
• Medical insurance
• Career growth opportunities within the company