Client Outreach Associate (Graduate/Entry Level)

About the role

Idenfo, which delivers AI-powered KYC, AML and digital onboarding solutions for banks, FinTechs and regulated businesses, is looking for a Client Outreach Associate to support its lead generation and business development across several regions. The role focuses on identifying prospects, running outreach campaigns and engaging potential clients.

Key responsibilities

• Generate and organise leads, focusing on DNFBP companies such as real estate, gold and audit firms.
• Maintain lead data in Pipedrive CRM, ensuring accuracy, tagging and deduplication.
• Carry out market research to expand and enrich lead databases.
• Run targeted email outreach campaigns and track opens, clicks and responses.
• Make initial sales calls, qualify leads and schedule product demos.
• Work with sales and marketing teams on lead handover and campaign execution.
• Keep records of lead progress and share daily activity updates.
• Communicate professionally in English, written and spoken, with prospects and internal teams.

Required profile

• Bachelor's degree in Business or a related field, or equivalent experience.
• At least 1 year of experience in sales, consulting or business development.
• Strong written and verbal English; French, Arabic, Dutch or German is preferred.
• Ability to research, organise and manage several tasks at once.

Required skills

• Proficiency in Microsoft Office Suite.
• CRM experience (e.g. Pipedrive, Apollo, LinkedIn Sales Navigator, automation tools) is a plus.