Client Relations Officer

About the role

The Client Relations Officer is responsible for managing the end‑to‑end administrative process for issuing and amending trade licenses. You will act as the primary point of contact for professional partners and clients, ensuring timely and accurate processing of applications while maintaining high service standards.

Key responsibilities

• Provide license‑related information to clients and partners in line with organisational timelines and guidelines.
• Issue quotes and deliver required documentation for trade licences.
• Monitor and regularly update the CRM system while managing a portfolio of cases.
• Analyse documentation such as passports, application forms and resolutions for accuracy.
• Respond to emails and queries from partners and clients across a range of licensing scenarios.
• Deliver exceptional customer service to protect IFZA’s reputation and integrity.
• Build and maintain long‑lasting business relationships with clients and professional partners.
• Handle complaints, propose optimal solutions and support client retention.
• Collaborate closely with sales, finance and renewals departments.
• Perform other duties as assigned by management.

Required profile

• Full proficiency in English; additional languages are a plus.
• Intermediate computer literacy, especially MS Office.
• Strong attention to detail and excellent communication skills.
• Experience in customer service or client relationship management is advantageous.

Required skills

• MS Office

What we offer

• 24 days of annual leave.
• Annual flight home.
• Life and medical insurance plans (with optional upgrades).
• Bonus scheme for relevant departments.