Client Relationship Officer

About the role

The Client Relationship Officer will manage an assigned portfolio of clients, brokers and salespersons across real‑estate projects, ensuring timely communication, payment follow‑ups and collections. This role acts as the primary liaison between the company and its customers to maintain strong relationships and secure revenue streams.

Key responsibilities

• Serve as the main point of contact for assigned clients, brokers and salespersons.
• Follow up on outstanding and upcoming payments, including payment plan milestones.
• Proactively communicate contract status, payment schedules and general inquiries to clients.
• Liaise with brokers and sales agents to resolve client concerns and confirm payment commitments.
• Coordinate with the Account Verification Team to ensure accurate recording and reconciliation of payments.
• Escalate at‑risk, delayed or overdue accounts to the Client Success Manager.
• Maintain up‑to‑date records of all client interactions, commitments and follow‑ups.

Required profile

• 2–4 years of experience in customer service, client relationship management, collections or a related field, preferably within real estate, banking or property development.
• Previous experience in the UAE real‑estate market, especially off‑plan sales and payment plans, is strongly preferred.
• Strong verbal and written communication skills in English; Arabic is a strong advantage.
• Bachelor’s degree in Business Administration, Real Estate, Finance or a related field is preferred.

Required skills

• Proficiency with CRM systems.
• Advanced Microsoft Excel skills.
• Basic reporting tools.