Client Service Advisor

About the role

As a Client Service Advisor for Chanel in Dubai, you will be the first point of contact for luxury clients seeking assistance through phone, WhatsApp and email. You will deliver a seamless, personalized experience that reflects Chanel’s heritage and high‑service standards.

Key responsibilities

• Handle client inquiries independently across phone, WhatsApp and email, ensuring prompt resolution.
• Provide product advice and storytelling that showcases Chanel’s collections and heritage.
• Assess each case against company policies and, when necessary, prepare proposals for senior review.
• Collaborate with boutique staff and internal functional teams to guarantee consistent service quality.
• Build long‑term client relationships by exceeding expectations and maintaining high satisfaction levels.
• Guide clients through troubleshooting, navigation and personalized assistance to simplify their experience.

Required profile

• Strong understanding of Chanel’s products, history and brand values.
• Ability to communicate clearly and empathetically across multiple channels.
• Proactive problem‑solving mindset with the capacity to work autonomously.
• Excellent storytelling skills to engage clients and convey product details.
• Collaborative attitude for working with boutiques and internal stakeholders.

Required skills