Client Service Manager

About the role

Fisher HR is hiring a Client Service Manager in Dubai on a full-time basis. The role covers client communication, proposal and documentation work, coordination of cleaning services and appointments, and financial administration for two businesses.

Key responsibilities

• Manage incoming enquiries, client communications and follow-ups, and maintain professional relationships with clients and prospective customers.
• Coordinate meetings, appointments and follow-up actions, and monitor client requirements so enquiries are answered promptly.
• Prepare and coordinate technical and commercial proposals, and assist with consultancy reports, presentations and business documentation.
• Maintain accurate records, track project deadlines, deliverables and outstanding requirements, and organize project documentation.
• Work with customers and the Operations Manager to schedule cleaning services and appointments, follow up on quotations, confirm bookings and coordinate service delivery.
• Monitor customer feedback and follow up on service requests; support the day-to-day administrative and operational needs of both businesses.
• Prepare and issue quotations, invoices and receipts, manage invoicing and payment documentation using Zoho and existing financial systems, and follow up on outstanding quotations and payments.
• Use AI tools and digital platforms to improve productivity and solve problems independently.

Required profile

• Bachelor's degree preferred.
• 2-5 years of experience in administration, client services, coordination, customer service or business support.
• Excellent written and spoken English.
• Proficiency in MS Office and digital productivity tools.
• Knowledge of Zoho or similar business management systems is an advantage; additional languages are also an advantage.
• Previous experience in retail consultancy or cleaning services is not mandatory.