Cluster Group, Conference & Events Manager – Abu Dhabi

About the role

The Cluster Group, Conference & Events Manager leads the GCE sales office and on‑property reservations team at Hilton Abu Dhabi Yas Island, turning enquiries into confirmed bookings and driving revenue growth.

Key responsibilities

• Maximise group, conference and event revenue by identifying opportunities and filling capacity.
• Review business plans, spot gaps and implement proactive strategies to meet targets.
• Contribute to the hotel’s selling strategy and ensure team alignment.
• Monitor the competitive market and adapt approaches to keep the hotel ahead.
• Conduct weekly spot checks on bookings, achieving at least 90% compliance in audits.
• Develop the GCE sales team, fostering high‑quality standards in relationship building, customer service, selling techniques and contract billing.
• Manage career progression and succession planning within the team.
• Organise hotel promotional activities to boost visibility.

Required profile

• Proven managerial or supervisory experience in reservations and/or conference and events sales within the hotel or leisure sector.
• Strong leadership abilities to motivate and achieve high performance.
• Analytical mindset to interpret key business indicators.
• Excellent customer focus and relationship‑building skills.

Required skills