Collection Specialist

About the role

The Collection Specialist is responsible for managing overdue accounts and recovering official funds from ADIB customers. Working closely with the collection team leader and manager, the role ensures timely communication with customers while adhering to ADIB’s customer service standards and confidentiality policies.

Key responsibilities

• Contact debtors via phone, fax, or email to resolve past‑due accounts.
• Achieve assigned monthly collection targets and meet both financial and non‑financial KPIs.
• Negotiate payment settlements, rescheduling, or restructuring in line with bank guidelines.
• Document all customer interactions in the collections work system promptly.
• Handle walk‑in customers, address complaints, and provide solutions within defined TAT.
• Follow SOPs and the bank’s code of conduct for all collection activities.
• Provide feedback to team leaders and managers on customer insights.

Required profile

• Minimum 1 month of relevant experience in collections or banking.
• Strong knowledge of the UAE banking sector and Central Bank regulations.
• Excellent communication and negotiation abilities.
• Ability to work independently while maintaining confidentiality.

Required skills

• Debt Collection
• Awareness of Central Bank of UAE rules and regulations
• Knowledge of the UAE banking sector