Commercial Coordinator (Luxury Hotel)

About the role

Mandarin Oriental Downtown in Dubai is seeking a Commercial Coordinator to support its Commercial Sales team. The role acts as a liaison between sales and hotel departments, ensuring smooth operations and helping achieve commercial objectives.

Key responsibilities

• Provide administrative and coordination support to Sales and Events teams for daily business and event requirements.
• Prepare and distribute event documentation such as proposals, contracts, banquet event orders and change forms.
• Coordinate internal hotel events, acting as the central point of contact and liaising with relevant departments.
• Assist with site inspections, client appointments and meetings for the Events team.
• Serve as first point of contact for external Sales and Events enquiries, delegating and following up as needed.

Required profile

• Degree or Diploma in Hospitality, Hotel, or Business Management with at least 2 years’ sales experience in a 5‑star luxury hotel.
• Strong administrative and organisational abilities, able to manage multiple priorities under pressure.
• Excellent communication, presentation and interpersonal skills with a customer‑focused approach.
• Proactive problem‑solver with a positive attitude and the ability to work independently.
• Fluent in English; GCC experience and an additional language are advantageous.

Required skills

• Microsoft Office applications
• Delphi

What we offer

• Learning and development programmes tailored to career stages.
• MOstay programme with complimentary hotel nights and discounted rates for family.
• Health and wellness benefits, including various wellness programmes.
• Comfortable accommodation, duty transportation and meals during work.
• Competitive salary and benefits aligned with UAE industry standards.