Concierge – Luxury Guest Services

About the role

The Concierge will deliver exceptional, personalized guest services in a luxury hospitality environment, ensuring seamless experiences for VVIP and high‑profile guests. This role requires discretion, cultural sensitivity, and a deep knowledge of Abu Dhabi’s attractions and lifestyle services.

Key responsibilities

• Welcome guests warmly and professionally upon arrival.
• Provide personalized assistance with dining reservations, transportation, and local arrangements.
• Coordinate airport transfers, limousine bookings, and private transportation.
• Arrange appointments, wellness activities, and external services as requested.
• Maintain up‑to‑date knowledge of Abu Dhabi attractions, restaurants, and events.
• Handle guest inquiries, special requests, and complaints efficiently and discreetly.
• Ensure confidentiality and privacy of all guest information at all times.
• Coordinate closely with Front Office, Housekeeping, F&B, and Security teams.
• Manage courier services, parcel handling, and guest deliveries.
• Assist with VIP room preparations and special occasion arrangements.

Required profile

• Minimum 2–4 years’ experience as a Concierge or in Guest Relations within a luxury hotel or premium hospitality environment.
• Experience handling VIP or high‑profile guests is preferred.
• Strong communication skills in English; additional languages are an advantage.
• Excellent knowledge of Abu Dhabi city, attractions, and lifestyle services.
• Professional appearance and grooming standards.
• High level of discretion, confidentiality, and cultural sensitivity.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and hotel PMS systems.

Required skills

• Exceptional guest service mindset.
• Attention to detail.
• Problem‑solving ability.
• Emotional intelligence and composure.
• Professional etiquette and diplomacy.