Concierge Supervisor

About the role

The Concierge Supervisor oversees guest check‑in processes, ensures accurate billing, and coordinates guest services at Le Meridien Dubai. This role combines front‑desk operations with staff supervision to deliver high‑quality hospitality experiences.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, and issue keys.
• Set up guest accounts, enter Marriott Rewards information, and ensure correct rates.
• Secure payment, handle all payment types, vouchers, and charges, and balance receipts.
• Compile daily reports, cashier and closing reports, and maintain contingency lists.
• Provide guests with directions, property information, and fulfill service requests by coordinating with other departments.
• Notify loss prevention/security of any theft reports and obtain manual authorizations as needed.
• Assist management in training, evaluating, counseling, and coaching team members.
• Maintain a professional appearance, adhere to safety procedures, and protect company assets.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• No specific license or certification required.