Customer Care Representative – Dubai
Majid Al Futtaim · Dubai
Job description
About the role
The Customer Care Representative will be the primary point of contact for our customers, ensuring their inquiries and issues are resolved efficiently. This role supports the overall sales growth and profitability of the business by delivering high‑quality service and fostering strong customer relationships.
Key responsibilities
- Communicate personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
- Process all customer requests accurately and efficiently.
- Utilise all resolution options to meet customer expectations.
- Share pertinent information with all Contact Center associates.
- Participate in regular team and leadership meetings as required.
- Promote teamwork by working safely, respectfully, and efficiently with all associates.
Required profile
- High School Certificate.
- Retail or sales background.
- Fluent in English and Arabic.
- Minimum 1 year of experience in customer services.
Required skills
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Published 1 month ago
Expires 2 weeks from now
52 views · 0 interested
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Majid Al Futtaim
Dubai