Customer Experience Advisor – 9am to 6pm, Some Saturdays

About the role

As a Customer Experience Advisor you will deliver best‑in‑class experiences, providing exceptional support via telephone, email and other channels. You will work with a vibrant team, communicating with both trade and retail customers, handling enquiries, maintaining accurate records, supporting technical queries and preparing quotations.

Key responsibilities

• Provide excellent customer service via telephone, email and other communications.
• Manage a high volume of daily customer enquiries efficiently and professionally.
• Engage with customers in a friendly, attentive, and professional manner.
• Actively listen to understand customer needs and concerns.
• Support inbound trade enquiries.
• Prepare and manage customer quotes.
• Answer client questions via email.
• Follow up with potential clients through cold calls.
• Maintain up‑to‑date and accurate records of customers within the CRM system.

Required profile

• Minimum 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Ability to handle a high volume of calls and emails efficiently.
• Ability to build strong relationships with customers.
• High attention to detail and accuracy.
• Positive, proactive and adaptable attitude.
• High‑performer mindset.