Customer Experience Manager

About the role

Les Mills is looking for a Customer Experience Manager to grow its customer base and support existing club partners across the Middle East & Africa region. Based in the UAE, you will be responsible for the success and performance of Les Mills in the region, driving retention, program growth and partner loyalty.

Key responsibilities

• Achieve retention, program growth and club‑partner loyalty targets while delivering the Les Mills value proposition.
• Launch new Les Mills Partners Plans and coordinate trainings and education to meet regional business requirements.
• Identify new business opportunities and manage infringement issues.
• Travel across the region to support club partners and ensure on‑brand experiences.

Required profile

• High‑achieving, autonomous and self‑motivated professional with strong time‑management skills.
• Proven sales and negotiation abilities, comfortable closing deals.
• Fluent in both Arabic and English and currently based in the UAE.
• Passionate about helping fitness club partners succeed.

Required skills

• Background in fitness equipment sales.
• Extensive experience in health‑club management.