Customer-Focused Teller – Retail Banking

About the role

Rakbank is committed to developing Emirati talent and supporting the UAE's Emiratisation vision. We are looking for enthusiastic and customer‑focused UAE National Tellers to join our Retail Banking team at the Mussafah Branch in Abu Dhabi.

Key responsibilities

• Process customer transactions including cash deposits, withdrawals, cheque transactions, and remittances accurately and efficiently.
• Deliver exceptional customer service and provide a positive branch banking experience.
• Ensure compliance with RAKBANK policies, operating procedures, and UAE Central Bank regulations.
• Support branch operations by maintaining accuracy in transaction processing and cash handling activities.
• Identify opportunities to improve service quality and operational efficiency.
• Assist customers with their day‑to‑day banking needs and respond to enquiries professionally.
• Contribute to a collaborative branch environment while maintaining the highest standards of integrity and customer care.

Required profile

• UAE National (Family Book required).
• Bachelor's Degree, Diploma, or equivalent qualification.
• Previous experience in customer service, retail, hospitality, sales, or banking is advantageous.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Positive attitude and commitment to delivering exceptional customer experiences.
• Ability to work effectively in a team‑oriented environment.