Customer Relations Executive – Dubai

About the role

The Customer Relations Executive will be the first point of contact for clients and visitors, supporting the CRM department in delivering a positive experience. The role is ideal for fresh graduates or candidates with up to one year of front‑desk or administrative experience.

Key responsibilities

• Serve as the primary contact for customers and visitors.
• Handle incoming calls, emails and client inquiries professionally.
• Maintain and update customer records and CRM data accurately.
• Coordinate with internal departments to resolve customer issues.
• Support the CRM team with follow‑ups and relationship management.
• Assist in scheduling appointments and meetings.
• Ensure proper documentation and filing of customer‑related records.
• Maintain a professional appearance and positive attitude at all times.
• Provide timely updates to customers regarding their requests and concerns.

Required profile

• Fluent in Arabic and English, both spoken and written.
• Fresh graduate or up to 1 year of experience in receptionist, administration or HR roles.
• Strong communication, interpersonal and customer‑service skills.
• Well‑presented, confident and professional demeanor.
• Basic computer knowledge and familiarity with office systems.
• Ability to multitask in a fast‑paced environment.
• Willingness to work in a customer‑facing role.

Required skills

• Proficiency with standard office software (e.g., Microsoft Office).
• Basic data entry and record‑keeping skills.